Welcome to ZHost. Your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you access and use our website (www.zhost.in) and cloud hosting services.

1. INFORMATION WE COLLECT

To provide you with reliable and efficient hosting services, we collect the following types of information:

• Personal Information: Your name, email address, phone number, billing details, and mailing address when you register for our services.
• Account Information: Usernames, passwords, and login credentials to access our platform.
• Technical Data: IP addresses, browser types, device details, and connection logs for security and performance monitoring.
• Payment Information: Credit/debit card details (processed securely through third-party payment gateways like Razorpay, Stripe, or PayPal).
• Usage Data: Information on how you interact with our website and services, including log files, access times, and error reports.
• Support Communication: Correspondence with our support team via email, chat, or phone calls.

2. HOW WE USE YOUR INFORMATION

We use the collected information to:

• Provide, manage, and enhance our cloud hosting services.
• Process transactions, subscriptions, and renewals.
• Verify user identity and prevent unauthorized access.
• Optimize server performance and diagnose technical issues.
• Send important notifications, such as system updates, security alerts, and billing confirmations.
• Improve our customer support by analyzing user queries and feedback.
• Personalize user experience based on browsing and service usage.
• Enforce our Terms of Service and protect against fraudulent activities.

3. DATA SECURITY & PROTECTION

We implement industry-standard security measures to safeguard your data, including:

• SSL Encryption: All data transfers between you and our servers are encrypted.
• Firewall Protection: We use advanced firewalls to prevent unauthorized access.
• Access Controls: Only authorized personnel have access to sensitive data.
• Regular Security Audits: We continuously monitor and update our security protocols.
• Data Backups: Regular encrypted backups are maintained to ensure data availability.

Despite our security measures, no online service is 100% secure. We encourage users to use strong passwords and enable two-factor authentication where possible.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience and improve website performance. These include:

• Essential Cookies: Required for basic website functionality, such as login authentication.
• Performance Cookies: Help us analyze user activity to optimize speed and usability.
• Marketing Cookies: Used for advertising purposes and personalized promotions.

You can manage your cookie preferences through your browser settings.

5. THIRD-PARTY SERVICES

We may use third-party services for processing payments, analytics, and customer support. These third parties adhere to strict security and privacy policies.

6. DATA SHARING & DISCLOSURE

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Legal authorities when required by law.
• Payment processors for secure transactions.
• Trusted partners to improve our hosting infrastructure.

We ensure that any third-party service providers comply with data protection regulations.

7. YOUR RIGHTS & CHOICES

As a user of ZHost, you have the right to:

• Access and review your personal data.
• Request corrections or updates to inaccurate information.
• Request deletion of your data (subject to legal and contractual obligations).
• Opt-out of marketing and promotional emails.

To exercise these rights, please contact our support team.

8. DATA RETENTION POLICY

We retain your data for as long as necessary to provide our services and fulfill legal obligations. Account data is deleted upon account closure, except where retention is legally required.

9. CHILDREN'S PRIVACY

ZHost services are not intended for children under 18. We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it immediately.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage users to review this page periodically.

11. CONTACT US

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

Email: [email protected]

Website: www.zhost.in